Health Shield News

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Health Shield announces the appointment of new CEO

Health Shield Friendly Society today announces the appointment of Jacqui Carr as its new Chief Executive, subject to regulatory approval being received in due course.

3_Jacqui Carr


Jacqui has contributed in a major way to the development of the Society over recent years having entirely re-engineered its approach to culture, staff and member engagement, and through the introduction of effective business procedures.

Her previous career roles have included significant change management centred upon driving business success and improvement through well implemented people initiatives. This has been achieved in strongly regulated operating environments, both within financial services as well as other industries.

In her new role as Chief Executive, Jacqui will lead the Society through the next period of its business-wide transformation. A core part of this will involve continuing to inspire and engage its people in the shift to new ways of working and delivery of first class customer service.

Jacqui Carr commented: “It’s an honour to be appointed CEO of Health Shield; a Society with a long and enviable history, grounded in its strong mutual ethos; an ethos that is arguably more relevant than ever to our members.

I’m really excited to be given the opportunity to lead the business, particularly to help engage our amazing workforce in our strategic plans, that will help to meet the ever-evolving needs of the Society’s members, guided by our promise to keep businesses and their employees in the best of health.”


New Commercial Director

Health Shield also recently appointed Paul Shires as its new Commercial Director. Paul brings over 30 years of financial services experience to the Society. With previous roles spanning Managing Director of UK Healthcare at Westfield Health to Head of Partnerships at Cigna, Paul has a proven track record of developing market-leading propositions, growing membership, revenues and profits within the health cash plan industry. Paul’s focus is on improving value for Health Shield’s members and growing the Society sustainably through sales and marketing activity.

Julie Hansen, Chair of Health Shield, commented: “The Board is thrilled with the appointment of Jacqui as its new Chief Executive and Paul as Commercial Director. They will both bring superb leadership skills to Health Shield, helping the Society further shape and steer its vision and business plan.

In a challenging post-pandemic world, and one where our regulators expect diversity and inclusion to be key to achieving sustainable business success, Health Shield believes Jacqui will be an outstanding leader.

“I’d like to also take this opportunity to say a huge thank you to Geoff Spencer, our Interim CEO, for taking the reins over the last few months while we underwent a rigorous recruitment process. We’re hugely grateful for Geoff’s direction and for helping with Jacqui’s induction to the role while we await regulatory approval.”

Notes to editors:

Suzanne Clarkson, Carr Consulting & Communications 07799 873586

Karen Mignon, Carr Consulting & Communications 07766 651327


NB: Jacqui Carr has no connection to Carr Consulting & Communications

About Health Shield

Health Shield is an award-winning friendly society, dedicated to helping businesses stay in the best of health by providing employee health benefit solutions. We started back in 1877, helping railway workers keep their health on track. Today, we’re still steaming ahead, with over 350,000 customers and their families benefiting from our products and services. As a not-for-profit mutual, we can put all our efforts into making sure we do things that are important to our customers, supporting our mission to help people lead healthier, happier, more productive lives.